Delivery & Returns

A big thanks for buying a piece of Valerio Jewellery.

Something as talismanic as an engagement or wedding ring is a rare and personal moment. Therefore we will do everything in our power to ensure that you receive your jewellery as quickly and promptly as possible. No one likes a stressful wait. If there is anything we can do to help, or you have any questions please do contact us, we would be delighted to help.

Shipping Valerio Jewellery

For UK customers, we offer:

Royal Mail Special Delivery Guaranteed by 1pm: Costs for this are £10.25 for a delivery up to 500g in weight, and is insured by Royal Mail up to £2500 in value. This is a full signed for track and trace service and we will provide you a tracking number when we post your jewellery.

If you live outside the UK we offer:

Fedex International Priority (Insured Service): This service is insured and usually takes 48 hours although this does depend on the destination. The parcel is fully tracked and we can provide you with a track and trace number. All prices below are quoted on a weight of 500g. If the parcel is heavier the shipment costs will increase according to the shippers tariff. 

United States of America or Canada:

Costs for this are £53.20 for a delivery up to 500g in weight and insured.

European Union Countries:

Indicative costs for this are £46.10 for a delivery up to 500g in weight and insured

Please note tariffs do change and we reserve the right to charge shipping fees accordingly. It is also important you know, we do add any further charges onto the postage. We will of course inform you of any changes we need to make.

Other Delivery Information

If your package arrives damaged or tampered with, you must write 'DAMAGED' when you sign for it, and notify us immediately.

Packages sent outside the EU may be subject to a local tax or duty, which will be the responsibility of the customer.

Payment is made in British Pounds Sterling so quoted Dollar or Euro prices are meant as a guide only. Your credit card company will convert to your currency at their exchange rate.

We cannot send insured parcels to the following countries: 

Afghanistan, Angola, Cuba, Ethiopia, Iran, Iraq, Lebanon, Liberia, Libya, Myanmar, Nicaragua, Nigeria, North Korea, Rwanda, Sierra Leone, Somalia, Sudan, Syria, Uganda, Zimbabwe and the countries comprised by the former territories of the USSR and/or the Federal Republic of Yugoslavia and/or the Republic of Serbia.

This does not affect your statutory rights.

Please see our terms and conditions page for more information.